Those of you that have read my Beauty Box reviews over the past few months, probably know that I'm a huge fan of Glowbox and that I rate it as the top subscription service in its category, an opinion which I still stand by for the most part. Unfortunately though, this month left a somewhat bitter taste in my mouth, and, if anything, I think their glow has grown a bit dimmer.
I'll elaborate soon enough, but first things first: the contents:
1. Fresh Line "Erato" Repairing & Moisturizing Conditioner, 75 ml. Ok, now this smells like heaven and vacation together, more like vacation in heaven! I haven't tried any hair conditioners by Fresh Line so far, and if this works as good as it smells, I may have found a new haircare staple. I'm honestly not exaggerating about the scent: the whole box smells like this, and it's a sealed tube!
2. Human + Kind All-In-One Hand + Elbow + Foot Cream, 50 ml (Full Size). Human + Kind is an Irish skincare brand that focuses on natural products. Although it's not widely known, it's been getting quite a bit of buzz over the past year or so, especially after winning one of Irish Tatler's 2012/2013 Beauty Awards. I'm excited to properly test this cream out - from my first experience with it, I loved that it's not at all greasy (unlike the ones by Soap&Glory and Ahava).
3. Avon Ultra Colour Lip Crayon in Showstopper Pink (this must be full size too). Great hot pink shade and fruity scent, though I can't help but wish the color was more fall appropriate.
4. Juvena Skin Energy Moisture Cream Rich, 5 ml. I've never had the chance to try anything by Juvena and since I'm still trying to find my HG moisturiser, this sample will come in handy. Although it's not a cheap brand (I believe this retails along the basic YSL skincare price range), I can already tell the ingredients are carefully selected: an abundance of plant extracts, without nasty chemicals or silicones.
5. Pure Gold Collagen, 50 ml. Now, when it comes to this one, I don't even know where to begin! Drinkable collagen, I mean, seriously??? First things first, this is a "food supplement", not exactly a beauty product, and a dubious one at that: the main ingredient, collagen, is a complex protein, one that my fundamental understanding of biochemistry tells me that it will be broken down during digestion (anyone with a background on biochemistry and/or biology, please shed more light on this one). Also, my brief googling session on "drinkable collagen" led me to some sites questioning Japan made collagen for possible radiation contamination, and guess what? This is made in Japan! Safe to say, I'm not going to try this, in fact I have absolutely no use for it, so it's headed to the trash bin asap.
My Issues with Glowbox
1. The last minute price mark-up: Glowbox was already the most expensive box among its competitors (€12 instead of €10), however this month they decided to go up to €14! Obviously, a privately owned company can charge what they want, whanever they want to, but not letting your customers now before-hand shows just how much respect you have for said customers. I personally shop with a debit card and I usually don't keep more money in it than what I'm about to spend, so when the subscriptions opened, I was surprised to see that I was actually a couple euros short! Bit of a hassle for me, and bad business on their part, especially since it already was the priciest box.
2. Obviously, many people got disappointed and angry, and I can't fault them, especially those that hadn't managed to get a box yet (they sell out pretty quickly). This means that Glowbox's fb page did get quite a few complaints by customers, and those were to be expected. Glowbox, however, deleted quite a few of them, which disappointed me even worse than the additional cost. Ok, it's your page, I get it, but you surely didn't expect that everyone would accept this with a smile? So, deleting complaints was your way of dealing with the issue?
3. The contents this month were middle of the road in my opinion. Yes, there were 2 full sized products and a travel sized one, but the lip crayon could have been more October oriented. Now, the service promises 5-7 items each month, but I feel that 5 items at a higher price was a little inconsiderate (actually, to me, it's just 4 items, the collagen doesn't even count). And while the hair conditioner and the multi-purpose cream do add up to the cost if the box, there was no "wow" factor this month to compensate for the extra costs.
Personally, I'm on the fence about renewing my subscription, and I'm leaning towards "no". I'm thankful that through Glowbox I've tried brands I was curious to try (Ahava), that I discovered HG items (That's Better Face Lift) and that I got generously sized products (Nuxe Huile Prodigieuse, Fresh Line hair products, Castalia body moisturiser etc), but I just can't neglect the problems that arised this month. What's more disappointing is that Glowbox's competitors have actually stepped up their game, making better boxes than what they initially came out with, when Glowbox seems to be doing the exact opposite (and, no, I'm not expecting 7 full sized products each month, but good customer service is an important deal).
Did you get October's Glowbox? Thoughts?